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Delivery & Returns

We offer free nationwide shipping.

All orders will be dispatched as promptly as possible.

Orders placed before 12pm Monday to Friday will be dispatched that day.

Delivery will be one to five working days from dispatch.

We only deliver within New Zealand.

Our courier will require a signature on delivery unless specific instructions regarding leaving a parcel are provided.
Please be aware that deliveries left at an address without a signature are left at the recipient's own risk.
A daytime business address may provide an alternative delivery option.

If some items from your order are unavailable we will advise future delivery options.

We will replace (subject to availability) any faulty or imperfect items, or items with which you are not completely happy. 
If we are unable to replace an item, a refund including freight will be provided.

Should an item or items need to be returned please contact us immediately and we will provide collection details:
Phone: 09 443 3553
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Raines Homewares
6 Silverfield 
Glenfield, Auckland
New Zealand